When an employee or arresting unit works on the wrong cases, you will see an overwork (!) warning symbol above their heads. Also, above the lockers. That means the cases are too complex for that officer or department. As far as we know, the wrong cases are delivered when the departments that specialize in those cases are already full. Tap the management menu button in the lower-right corner and check the number of cases that the departments are handling at the current time. If it’s full, chances are new cases could be delivered to the wrong departments. You can make upgrades to the department, expand it, hire more employees, and quickly solve the cases so that you always have room for the new cases. This way you can get rid of these wrong case delivery situations.